Shipping Policy
At Avanelle, we want your jewelry to reach you as quickly and safely as possible. Please review our shipping details below.
Order Processing
All orders are processed and dispatched within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will begin processing the next business day.
Delivery Times
Once dispatched, orders typically arrive within 7–12 business days, depending on your location and local customs processing. Please note that delivery times are estimates and not guaranteed, as they can be affected by factors outside our control, such as customs delays, weather, or carrier disruptions.
| Stage | Estimated Time |
|---|---|
| Order Processing | 1–2 business days |
| International Shipping | 7–12 business days |
| Total Estimated Delivery | 8–14 business days |
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery location and order details. We frequently offer free shipping promotions — check our homepage for current offers.
Customs, Duties & Taxes
For international orders, your package may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery window, please contact our support team with your order number, and we'll be happy to look into it for you.
Incorrect Shipping Information
Please double-check your shipping address at checkout. Avanelle is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us as soon as possible so we can attempt to correct it before dispatch.
Contact Us
If you have any questions about your order or our shipping policy, please reach out to our customer support team — we're happy to help.